Refund policy

The short version

You have 7 days from your first payment to request a refund if the service does not work as described on this site.

What qualifies

• The dashboard or extension does not grant access to the tools listed.
• A tool stays unavailable for more than 72 hours with no replacement offered.
• You were charged twice for the same period.

What does not qualify

• Requests made after the first 7 days of a new membership.
• A single tool changing its features or limits while equivalents remain available.
• Accounts closed for sharing credentials or breaching the terms of service.

How to request one

Write to billing@stackpass.io from the email on your account and describe what failed. We reply within one business day and send approved refunds to the original payment method, which usually clears within 5 to 10 business days.

Cancelling instead

Cancelling stops future charges and keeps your access until the end of the paid period. It takes two clicks in the dashboard and needs no approval from us.